September 30, 2020
Dear GreenStar Community,
Today we received notification that a GreenStar employee working at 770 Cascadilla Street tested positive for COVID-19. The employee is currently in isolation. The health department has not identified a risk for public exposure related to this case.
Those identified as having close contact (as defined by the Health Department) with the employee have already been contacted and protocols for essential workers are being followed.
GreenStar has a policy that emphasizes strong safety practices and requires staff to use personal protective equipment, including cloth face coverings and masks that cover the mouth, nose, and chin as well as gloves. Our staff diligently follow cleaning and sanitizing routines throughout the day in all departments. We follow the safety protocols recommended by the public health and regulating authorities. We remain vigilant in encouraging all staff and customers to exercise these safety precautions, so we can maintain a safe work environment and shopping experience as together we continue to manage the impact of this global pandemic.
As a reminder, it is required of GreenStar customers to properly wear face coverings for the full extent of their shop at GreenStar. If you forget a mask, we provide disposable masks at the Customer Service Desk. If you are not able to medically tolerate wearing a mask and plan to enter the store, we encourage you to use alternative shopping options including grocery delivery or curbside pickup through Instacart.
As has been advised since the onset of the pandemic, anyone who has symptoms of COVID-19 should follow the guidelines of their primary care physician or contact the Tompkins County Public Health Department. Testing is provided at Cayuga Health Sampling Site located at The Shops at Ithaca Mall parking lot, 40 Catherwood Rd. Mon–Fri, 8:30AM–4:00PM Pre-register online at https://cayugahealthsystem.org/or call the Cayuga Health Registration Line at 607-319-5708.
We are working collaboratively with public health authorities and want to remind you of the other ways we can keep each other safe:
- Keep 6 feet distance between yourself and others when in public.
- Wear a mask at all times in public spaces, especially when 6 feet of distance cannot be maintained.
- Wash hands well and often with soap and water for at least 20 seconds.
- Monitor yourself for symptoms. Individuals presenting symptoms or with concerns about being exposed, should seek testing.
We are committed to providing a quality place to work, shop, and dine for our staff, customers, and members. I thank you for your continued support and we look forward to seeing you at GreenStar.
We have issued frequent updates as this situation continues to evolve and guidance from federal, state, and local agencies changes. The following communications have been sent to members of our community: