A Message to our Co-op Shoppers & Member-Owners:
A Healthy Co-op

Here is a Summary of All Operational Changes Related to GreenStar’s COVID-19 Response

April 3, 2020

Thank you for continuing to support your local Co-op! As an essential service, we remain open and ready to serve  our community. We have received many emails praising GreenStar staff and expressing appreciation for the actions we have taken so far to fulfill our social responsibility to both feed our community and help mitigate further spread of COVID-19. Your messages of support are especially appreciated and encouraging in these challenging times. Thank you for your kind words!

A great way that customers can continue to support GreenStar staff and protect one another is to honor the guidelines we are providing here for infection control and social distancing. Below are some further actions we are taking at GreenStar for the benefit of both customers and staff:

High-Risk Customer Shopping Hour

Like many grocery retailers, we are joining in asking customers to consider our first hour of operation reserved for those identified by the CDC as high-risk, including people over the age of 60 and people with compromised immune systems.

How Can You Help?

Please Practice Social Distancing and Hygienic Precautions While Shopping:

  • If you are experiencing any cold or flu-like symptoms, please do not come into the store for the safety of others.
  • Please use our sanitizer station to apply hand sanitizer upon entry and sanitizing wipes provided to wipe cart and basket handles. GreenStar continues to deep clean and sanitize the store and high-touch surfaces as possible throughout the day and after hours.
  • As a reminder, please practice social distancing when shopping by maintaining a distance of at least 6 feet between yourself, other shoppers, and employees. You will see yellow floor markers approximately every 6 ft. throughout the West End store and at our check-out lane. Please use these markers as a guide to help maintain the appropriate 6 ft. distance from other customers and staff.
  • At checkout, please stand behind the line until the customer being cashed out is done. Cashiers will sanitize the area before the next customer is allowed to place their groceries and begin the checkout process.
  • Please use credit/debit cards if you can, and if paying in cash, please place money on the signing shelf to eliminate hand to hand contact with the cashier.
  • Please do not bring in your reusable bags. We know that for many people, this feels counterintuitive to their natural We hear you – it does for us too! This is one of the many precautionary steps we’re taking to prevent hand to hand contact and protect our staff. Brown paper bags are available and we are waiving the 5-cent fee until further notice. We are asking shoppers who are able to bag their own groceries to do so to further limit shared handling of product and bags. We will not be providing empty boxes at the end of registers or in the foyer for customer use.

What we’ve observed is that most shoppers are making fewer trips to the store and purchasing what they need for several days to a week. This is expected, as local and state authorities are urging all of us to stay at home and leave only for essential services. Adopting this personal pattern of shopping is also helpful to our Co-op as it reduces typically heavy foot traffic in the store, but preserves sales. With these larger shops and necessary sanitizing of the checkout area between customers may mean a little extra wait time at checkout. Thank you for your consideration in modifying your shopping habits and for being patient and for being kind through this process.

Changes for Bulk Foods Shopping

It was a very difficult decision, but we have determined that we needed to eliminate shopping from gravity and scoop bulk bins in order to significantly reduce the possibility of exposure in this high contact area. Pre-packaged items are available in the bulk aisle and on shelves in the deli. Liquid bulk items, such as vinegars, oils, and detergents will not be available at this time. Thank you for understanding. This is a temporary change and we will revisit in the future.

Current Limitations – Special Orders, Holds, Quantities

Please understand that due to limited staffing, the limitations of our facilities, and a rapidly developing situation, there are some programs we need to discontinue for now and also, there are some requests that we cannot accommodate.

  • We are temporarily discontinuing our wholesale and special-order programs.
  • We are not able to shop for our customers.
  • We are not able to hold items for customers.
  • We are not accepting orders or payment over the phone.
  • We have chosen not to enforce limits on quantity of product purchasing at this time. We understand that there are many people who are shopping for themselves as well as family members or friends who are seniors, immunocompromised, or self- quarantining, which both protects people at high-risk and limits the number of people entering the store. We hope our customers will be considerate and mindful in their purchasing. However, we will continue to evaluate this decision and other measures on an on-going basis and notify you of changes or additional practices.

Grocery Delivery

We continue to offer grocery delivery through Instacart.

What is GreenStar Doing for Staff?

The safety and well-being of our staff is our top priority and we know you care about the GreenStar team too. Gov. Cuomo signed an executive order on March 20 mandating that all employees except for essential services stay home. New York State defines grocery stores as an essential service. Those in our administrative team who can work remotely to fulfill vital financial, human resources, and communications functions have been working at home. Of course, we need staff on the retail floor and in the kitchen to continue the critical service we provide to the community. In addition to actions described in previous communications, these are further steps we’re taking to support employees:

  • We have suspended our attendance policy expectations and are permitting anyone who feels like they need to stay home to do so.
  • Staff are permitted to wear protective gear, such as masks and gloves. We are providing gloves to employees. Some employees have their own personal supply of this protective gear. It has been widely publicized that masks, face shields, hand sanitizers, and others forms of protective gear are in very short supply. As they are manufactured, items are being directed to first fulfill needs in healthcare settings. Due to this shortage, we have not been able to source masks or face shields for We are actively trying to obtain these items.
  • We have installed plexiglass barriers at most registers in the West End store and we’re working on barrier installations at our additional locaitons. It takes time to source materials, manufacture, and install the barriers.
  • We are allowing for a staff-only shopping before we open to the public. For staff who are eligible to charge their groceries, their charge limit has been raised to $150.
  • Hourly employees can accrue 15-minutes of personal time for every hour worked in the store. This is in addition to paid time off that staff can use from their existing banks and the additional 2 weeks of paid sick time that GreenStar is providing to every active GreenStar employee, including our substitute workforce. This benefit is valued at a minimum of $3.45 extra per hour worked.
  • Both Federal and State lawmakers recently implemented measures to provide additional paid leave to employees affected by COVID-19. We expect to have more details about what has been decided, and how it impacts GreenStar by the beginning of next week.

Again, I want to express my thanks to our community, our customers, and our amazing staff for pulling together in this time of crisis. I truly hope that GreenStar can be a leader in our community by responding thoughtfully with a measured approach. I completely understand that some of the steps we’ve had to take over the past couple of weeks will be disappointing to some. Please know that our team is working around the clock to stay abreast of recommendations from the CDC, DOH, and mandates from our state and federal government, and we are in ongoing conversations to determine safe and equitable solutions to the challenges we are all facing. I sincerely appreciate the patience, kindness, and cooperation that has been demonstrated through this experience. I will continue to provide updates. Wishing you all good health.

In cooperation,

Brandon Kane, General Manager

March 25, 2020

A Healthy Co-op – Continued Response to COVID-19

Dear Member-Owners, Volunteers, and Shoppers,

The public health crisis caused by COVID-19 turned our collective reality upside down in a matter of weeks. The rapid deconstruction of our world view has brought about a level of clarity that had previously evaded us and has shown us what is truly fundamental in our lives. Our community needs stability and it needs to eat. GreenStar is working to meet these needs for tens of thousands of people. We understand the very real and urgent concern for employee and customer health as well as the science behind the preventative approach of social distancing.

GreenStar has adopted a plan to move forward, taking these critical concerns into account. This is the time for all of us – member-owners, shoppers, and staff – to rally together to help GreenStar put food on people’s plates while keeping everyone safe.

New Operating Hours

We want to continue to be available to those in the community for whom we are an important resource. To accomplish this, we must adjust schedules at our stores to allow for shopping hours while minimizing the risk of exposure to staff.

Effective Friday, March 27, stores will be open as follows:

West End | 701 W. Buffalo St.
9 am – 6 pm, Daily

DeWitt | 215 N. Cayuga St.
9 am – 6 pm, Daily

Collegetown | 307 College Ave.
8 am – 8 pm, Monday – Friday
9 am – 8 pm, Saturday and Sunday

We continue to ask shoppers to reserve the first hour of operation at all stores for those identified by the CDC as high-risk for serious illness, including people over the age of 60 and people with compromised immune systems.

How Can You Help?

  • Please follow social distancing guidelines. We know this can be especially challenging in smaller store and we thank you for doing your best to help keep us all healthy. We have marked 6-foot distances throughout the store and at checkout lanes.
  • Please do not bring in your reusable grocery bags at this time. We know that for many people, this feels counterintuitive to their natural routine. We hear you — it does for us too! This is one of the many precautionary steps we’re taking to prevent hand to hand contact and protect our staff. We will return to the use of reusable grocery bags as soon as practicable.
  • What we’ve observed is that most shoppers are making fewer trips to the store and purchasing what they need for several days to a week. This is expected, as local and state authorities are urging all of us to stay at home and leave only for essential services. Adopting this personal pattern of shopping is also helpful to our Co-op as it reduces typically heavy foot traffic in the store, but preserves sales. With these larger shops and necessary sanitizing of the checkout area between customers may mean a little extra wait time at checkout. Thank you for your consideration in modifying your shopping habits and for being patient and for being kind through this process.

Staff Recognition

In recognition of their service as a critical workforce, hourly employees who work in our stores will receive essential service worker compensation in addition to their hourly pay, in the form of 1/4 hour of Personal Leave time credit for every hour worked. This benefit is valued at a minimum of $3.45 extra per hour worked, and this leave time that is available immediately for those who earn it. This is an additional form of paycheck protection for staff who are working in the stores through this crisis, want and need to take time off in the future.

Our Communications

If you have missed our regular email updates over the last couple of weeks, I urge you to read more the comprehensive details about operational changes we have made to safely serve you and support our staff during this challenging time, continued below. We will continue to stay in touch through email and social media.

Thank you again for the positive feedback many of you have sent to praise our staff, the actions we have taken, and provide words of encouragement. We hope you agree that the best interests of staff and our customers are central to the steps we’re taking.

Be well. 

Previous communications to our shoppers:

We anticipate needing to issue frequent updates as this situation continues to evolve and guidance from federal, state, and local agencies changes. The following communications have been sent to members of our community:

Posted March 20, 2020:

Dear Member-Owners, Volunteers, and Shoppers,

Thank you for continuing to support your local Co-op! As an essential service, we remain open and ready to serve our community. We have received many emails praising GreenStar staff and expressing appreciation for the actions we have taken so far to fulfill our social responsibility to both feed our community and help mitigate further spread of COVID-19. Your messages of support are especially appreciated and encouraging in these challenging times, and your expressions of thanks have been shared in a recent staff communication. Thank you for your kind words!

A great way that customers can continue to support GreenStar staff and protect one another is to honor the guidelines we are providing here for infection control and social distancing. Below are some further actions we are taking at GreenStar for the benefit of both customers and staff:

High-Risk Customer Shopping Hour

Like many grocery retailers, we are joining in asking customers to consider our first hour of operation reserved for those identified by the CDC as high-risk, including people over the age of 60 and people with compromised immune systems.

Please Practice Social Distancing and Hygienic Precautions While Shopping

  • If you are experiencing any cold or flu-like symptoms, please do not come into the store for the safety of others. As a reminder, please practice social distancing when shopping by maintaining a distance of at least 6 feet between yourself, other shoppers, and employees.
  • As always, please use our sanitizer stations to apply hand sanitizer upon entry and sanitizing wipes provided to wipe cart and basket handles. GreenStar continues to deep clean and sanitize the store and high-touch surfaces as possible throughout the day and after hours.
  • You will see yellow floor markers approximately every 6 ft. throughout the West End store and at our check-out lane. Please use these markers as a guide to help maintain the  appropriate 6’ distance from other customers and staff. At checkout, please stand behind the line until the customer being cashed out is done. Cashiers will sanitize the area before the next customer is allowed to place their groceries and begin the checkout process.
  • Please use credit/debit cards if you can, and if paying in cash, please place money on the signing shelf to eliminate hand to hand contact with the cashier.
  • Please do not bring in your reusable bags. Brown paper bags are available and we are waiving the 5-cent fee until further notice. We are asking shoppers who are able to bag their own groceries to do so to further limit shared handling of product and bags.
  • We will not be providing empty boxes at the end of registers or in the foyer for customer use.

 

Changes for Bulk Foods Shopping

It was a very difficult decision, but we have determined that we need to close the bulk aisle in order to significantly reduce the possibility of exposure in this high contact area. We have created a Grab & Go bulk section in the deli/Aisle 2 area. Over the coming days we will be packaging dry bulk food items to shelve in this area. Small pre-packaged bags of snacks are on shelves in the deli. Liquid bulk items, such as vinegars, oils, and detergents will not be available at this time.


Current Limitations – Special Orders, Holds, Quantities

Please understand that due to limited staffing, the limitations of our facilities, and a rapidly developing situation, there are some programs we need to discontinue for now and also, there are some requests that we cannot accommodate.

  • We are temporarily discontinuing our wholesale and special-order programs.
  • We are not able to shop for our customers.
  • We are not able to hold items for customers.
  • We are not accepting orders or payment over the phone.
  • We have chosen not to enforce limits on quantity of product purchasing at this time. We understand that there are many people who are shopping for themselves as well as family members or friends who are seniors, immunocompromised, or self-quarantining, which both protects people at high-risk and limits the number of people entering the store. We hope our customers will be considerate and mindful in their purchasing. However, we will continue to evaluate this decision and other measures on an on-going basis and notify you of changes or additional practices.

Grocery Delivery

We continue to offer grocery delivery through Instacart. More information is available here.

What is GreenStar Doing for Staff?

The safety and well-being of our staff is our top priority and we know you care about the GreenStar team too. Gov. Cuomo announced March 20 that he will sign an executive order mandating that all employees except for essential services stay home. New York State defines grocery stores as an essential service. Those in our administrative team who can work remotely to fulfill vital financial, human resources, and communications functions have been working at home. Of course, we need staff on the retail floor and in the kitchen to continue the critical service we provide to the community. In addition to actions described in previous communications, these are further steps we’re taking to support employees:

  • We have suspended our attendance policy expectations and are permitting anyone who feels like they need to stay home to do so.
  • Staff are permitted to wear protective gear, such as masks and gloves. We are providing gloves to employees. Some employees have their own personal supply of this protective gear. It has been widely publicized that masks, face shields, hand sanitizers, and others forms of protective gear are in very short supply. As they are manufactured, items are being directed to first fulfill needs in healthcare settings. Due to this shortage, we have not been able to source masks or face shields for staff. We are actively trying to obtain these items.
  • We have installed plexiglass barriers at most registers in the West End store and we’re working on barrier installations at our satellite stores. It takes time to source materials, manufacture, and install the barriers, so this may take a few days.
  • We are allowing for staff-only shopping hours from 7 AM to 8 AM before we open to the public. For staff who are eligible to charge their groceries, their charge limit has been raised to $150.
  • Staff who are working in the stores can accrue 15-minutes of personal time for every hour worked. This is in addition to paid time off that staff can use from their existing banks and the additional 2 weeks of paid sick time that GreenStar is providing to every active GreenStar employee, including our substitute workforce.
  • Both Federal and State lawmakers recently implemented measures to provide additional paid leave to employees affected by COVID-19. We expect to have more details about what has been decided, and how it impacts GreenStar by the beginning of next week.
  • We are expediting our hiring process for temporary staff assignments to help with cleaning, sanitizing, stocking shelves, packaging food, and other duties.

Again, I want to express my thanks to our community, our customers, and our amazing staff for pulling together in this time of crisis. I truly hope that GreenStar can be a leader in our community by responding thoughtfully with a measured approach. I completely understand that some of the steps we’ve had to take over the past couple of weeks will be disappointing. Please know that our team is working around the clock to stay abreast of recommendations from the CDC, DOH, and mandates from our state and federal government, and we are in ongoing conversations to determine safe and equitable solutions to the challenges we are all facing. Thank you for being patient as we are committed to first communicating with our staff and then notifying our member-owners, volunteers, and customers of changes we need to make. I sincerely appreciate the patience, kindness, and cooperation that has been demonstrated through this experience. I will continue to provide updates.

Wishing you all good health.

In cooperation,

Brandon Kane, General Manager


Posted March 17, 2020:

Dear GreenStar Member-Owners, Shoppers, and Volunteers:

Thank you so much for your ongoing support of your local Co-op. Recommended responses to COVID-19 for grocery retailers have evolved significantly since our last update and I want to inform you of additional changes that have been made.

Change to Store Hours

Effective Tuesday, March 17 and until further notice, we are adjusting our store hours. Our West End store at 701 W. Buffalo Street will operate daily 8 AM to 8 PM. Our Collegetown and DeWitt stores will operate Monday – Friday, 8 AM – 8 PM and Saturday/Sunday 9 AM – 8 PM. Reducing our hours will allow our staff the time needed for rigorous cleaning and disinfection of our stores. The change will also allow us to support a schedule that can accommodate the likelihood of reduced staffing over the next several weeks.

NYS Mandates

New York, New Jersey, and Connecticut have mandated the closure of sit-down service in restaurants, pubs, and bars among other businesses and permitting these businesses to offer takeout service only. I want to assure people that GreenStar does not fall into these categories. Grocery stores are considered a necessary service and as such, we have been told that we will be allowed to continue to operate, along with other essential services.

If at some point, New York State institutes a curfew, we will adjust our operating hours accordingly and communicate to you any changes.

Operational Changes

GreenStar has taken many steps so far to ensure immediate health and safety of our staff and customers. We continue to take action as new recommendations are made by the Centers for Disease Control and Prevention and the World Health Organization.

Some of the steps we have already taken, include:

  • Increased routine cleaning and disinfection of high-risk locations at all store locations.
  • Closing eating areas at all of our store locations to encourage social distancing.
  • Closing our deli service case and self-serve food and beverage stations at all of our store locations. Coffee and juice orders are not available from the deli service case. Pre-packaged prepared foods such as sandwiches, bowls, soups, salads, and heat & serve entrees are still available.
  • Closing the children’s play area at our West End store.
  • Closing the Massage Station at our West End store.
  • Suspending all sampling – both self-serve and supervised.
  • Removing all tester products from our store shelves.
  • Promoting proper hand and respiratory hygiene.
  • Removed fill-your-own herbs. Pre-packaged herbs are available. Please ask our staff for assistance in this area.

Effective March 17, we are also taking the following steps effective immediately to help reinforce social distancing and help make the shopping experience easier and healthier for you and our staff:

Bulk Foods

Bulk is a high-touch area. We are asking for your help to prevent the spread of germs. Please observe the following at this time:

  • Use bags provided in bulk to package foods. Do not bring bags and containers from home.
  • Use gloves provided in the bulk section when packing foods.
  • Dispose of gloves in wastebaskets provided.

Shopping for Others

We understand that many people are avoiding travel and crowded areas and may ask friends or family to shop at the Co-op for them. Through April 15, as an exception to our individual membership policy, member-owners may provide their membership card or member-owner number to the person they are designating to shop for them. We will continue to assess the situation and communicate any additional changes to member-owner guidelines.

Co-op Volunteer Program

We are suspending volunteer work for in-store retail support through March 30. We have communicated further details with volunteers and we’ll continue to assess the situation and communicate decisions in regard to this program.

Addressing Questions on Limitations and Delivery

We have received many questions about imposing limits on the quantity of items you can purchase, designating hours to particular segments of customers, and grocery delivery.

  • At this time, we are not imposing quantity limits on items. Please make thoughtful decisions about what your family needs and be considerate of fellow shoppers.
  • We will continue to remain open to all during operating hours.
  • GreenStar does not have the infrastructure for staff to do personal shopping and provide curbside pickup or delivery. We are currently partnered with Instacart for online grocery orders and delivery. We understand there has been a tremendous increase of Instacart use, so delivery times are a bit slower and you may find more items out of stock. We are working as fast as we can to keep our shelves stocked.

Caring for Our Staff

The consideration shoppers have demonstrated for our staff is greatly appreciated. GreenStar employees are working incredibly hard to ensure that the public has access to food and household supplies that we all need. Many people have asked how we are supporting our staff through this situation. We communicate with staff regularly as this situation develops.

  • We have instructed all employees that if they feel sick, they must stay home. Also, if an employee has a family member that is sick, we ask that the employee stay home.
  • We have suspended our Attendance Expectations policy relative to symptoms or illness associated with COVID-19.
  • We are creating solutions to ensure paycheck protection for our employees. We have provided two additional weeks of paid sick time for our employees, which is available immediately.
  • Supervisors are working with GreenStar employees who self-identify as being in a high-risk category as defined by the CDC to accommodate schedules that reduce their interaction with the public, or work from home if the responsibilities of their position allow for working remotely.
  • You may see staff in our stores wearing gloves or masks. We are permitting the use of protective gear for staff who feel comfortable wearing it and for some positions, we are mandating the use of protective gear.

Communications

We will continue to update you on any changes to operations or requests of our shoppers or relevant to COVID-19. We are also using our social media pages for immediate announcements. Please be aware that some of our traditional communications such as sales flyers and newsletters may be reduced or change in the coming weeks. We’ll continue to make communication with our GreenStar community a priority.

We understand this is a difficult time for all, but please know that your local Co-op remains open and available to assist you. We are working hard to maintain business operations as we continue to uphold our democratic election process this spring and implement our plans for relocation to 770 Cascadilla Street. There is a great deal to be excited about for the future and we remain focused on bringing you a new GreenStar Food Co-op. Thank you for being patient, respectful, and kind to one another during this stressful time and thank you for supporting your local Co-op.

Warmly,

Brandon

Posted March 12, 2020:

Message to Members

A Healthy Co-op – Responding to COVID-19

Dear GreenStar Member-Owners, Shoppers, and Volunteers,

Continued news of the novel coronavirus (COVID-19) in New York State and nationwide is concerning. Since this virus is very new, the Department of Health and Centers for Disease Control and Prevention (CDC) are working hard to learn as much about this new virus as possible, so that everyone can better understand how it spreads and causes illness. GreenStar is routinely monitoring information provided by various reputable sources and taking precautions accordingly for the health of our shoppers and staff.

As a grocery store, we are in in the unique position of offering essential services for our communities while also doing all we can to minimize risk to our staff, member-owners, and shoppers. The following is a list of actions GreenStar has taken to best serve you, care for our staff, and be a responsible member of our community:

Staff Support

We are advising staff to stay home if they are exhibiting symptoms such as dry cough, shortness of breath, or fever to help prevent potential spread of infection. GreenStar has a generous paid time off policy and will continue to be creative and ask people to come together as a community to help find cooperative solutions and avenues. We have received questions regarding what GreenStar will do if any of our stores are shut down by Civil Authority. Please know that there is no insurance available for businesses to purchase that would cover losses as a result of businesses interruption due to a pandemic. We will absolutely take care of our employees. Please click here to view the communication that was mailed to employees on March 12 regarding how GreenStar plans to handle staff absences and compensation if Coronavirus hits our community. We hope you find this helpful to understanding the significant measures GreenStar already has in place relative to paycheck protection for our employees.

Store and Workplace Cleanliness

  • We have contracted with a service provider to clean our flagship store at 701 W. Buffalo St. and office areas three days a week. Additionally, we have increased the frequency of sanitizing shopping cart handles, shopping baskets, payment machines, door handles, and other high-touch locations.
  • We are reminding all people at GreenStar to be vigilant about hand washing, and have increased signage on proper handwashing technique and hygienic practices to prevent the spread of germs.
  • We have installed hand sanitizing stations around the store for public use and we have provided office areas with a supply of hand sanitizer and disinfectant wipes.
  • We are changing out food tongs and other frequently touched utensils at our hot bar, salad bar, and bulk bins every hour, so they can be sanitized.

GreenStar is also taking the following steps effective immediately and until further notice. These changes are at the recommendation of the CDC and other health agencies and are intended to be temporary.

  • We are not permitting the use of personal containers for beverages or prepared foods. Please use containers and cups provided at food and beverage stations, or by staff at the deli service case. For now, we will continue to allow personal containers and bags to be used for bulk foods and eggs.
  • We are removing our children’s play area in the West End store.
  • We will not offer self-serve sampling. For now, we will continue to offer sampling supervised by GreenStar staff who have completed food safety training.
  • We are discontinuing the use of cloth towels to prevent contamination. In the meantime, paper towels will be used.
  • Our Bring Your Own Bag, Use It for Good! program will continue; however, we are eliminating the use of wooden tokens. These tokens will be replaced in the near future with tokens made from sustainable materials that can be regularly washed and sanitized. Until then, GreenStar will fulfill its donation commitment to selected BYOB charity recipients. We encourage you to bring your own bag and suggest cleaning reusable bags according to manufacturer instructions.

We sincerely appreciate your understanding that these actions are being taken for the safety of customers, staff, and volunteers. We anticipate that guidance from federal, state and local agencies may change rapidly over the coming days and weeks. We will continue to monitor closely and be nimble in adjusting our operations to prioritize the health and safety of you and our staff.

For those who may benefit from grocery delivery, GreenStar offers delivery through Instacart. Learn more here. If you are member-owner planning on stocking up on food and water, we can order cases for you at a 5% discount. Place a case order or special order in-person by asking a staff member, calling the store (607) 273-9392, or emailing grocery@greenstar.coop with your request.

We know you have choices when it comes to where to shop. Thank you for choosing your local co-op. We continue to communicate regularly with our staff, member-owners, and shoppers throughout this situation and sincerely appreciate your patience, support, and cooperation.  Now, more than ever, is the time to band together as a cooperative and take care of each other. Please help to spread factual information instead of rumors and feel free to reach out by email to askus@greenstar.coop if you have questions or suggestions.

Posted March 5, 2020:

The news about the Coronavirus spreading in our country is concerning. Since this virus is very new, the Department of Health and Centers for Disease Control and Prevention (CDC) is working hard to learn as much about this new virus as possible, so that everyone can better understand how it spreads and causes illness.  Your co-op is closely monitoring the situation and taking precautions for the health of our shoppers and staff.

We have stepped up frequency of sanitizing door handles and other surfaces and will be installing several additional hand sanitizing stations around our stores. We are reminding employees to be vigilant about hand washing and are asking anyone with cold or flu symptoms to stay home.

Co-op member-owners can place special orders. If you are planning on stocking up on food and water, let us know and we can order cases for you. Most items will arrive within a few days. There is a 5% discount on cases. You can special order a case in-person by asking a staff member, calling the store (607) 273-9392, or emailing grocery@greenstar.coop with your request.

Grocery delivery from GreenStar through Instacart is also an option. Learn more here.