Privacy Policy

About GreenStar Food Co-op

We’re your community-owned natural foods market. This privacy policy explains how we handle information collected through our website at https://greenstar.coop.

Location:
770 Cascadilla St
Ithaca, NY 14850
(607) 273-9392

Privacy Contact: website@greenstar.coop

This policy applies to visitors in the United States. We do not provide services to European Union residents.

Information We Collect

When You Contact Us

We collect information you provide through our various website forms to respond to your specific requests – whether that’s answering questions, processing applications, providing information, or handling feedback.

Gift Card Purchases

When you purchase a gift card, Stripe processes your payment securely. We receive the order information needed to fulfill your purchase.

Newsletter Signup

If you subscribe to our newsletter, Constant Contact manages your email address to send co-op updates. You can unsubscribe anytime using the link in any email.

Website Analytics

We use Google Analytics 4 to understand how visitors use our website and to improve functionality. These services collect standard web browsing information.

Cookies

Our website uses cookies for basic functionality and analytics. Third-party services (Stripe, Constant Contact) may set their own cookies. You can manage cookie preferences in your browser settings.

How We Use Information

We use collected information to:

• Respond to your inquiries and requests
• Process transactions
• Send newsletters to subscribers
• Improve website functionality
• Maintain security
• Meet legal obligations

Information Sharing

We do not sell personal information. We share information only with:

Service Providers

• Stripe (payment processing)
• Constant Contact (email marketing)
• Google (Analytics and email hosting)

Legal Compliance We may disclose information when required by law or legal process.

Your Rights

You may request to:

• Access your personal information
• Correct inaccurate information
• Delete your information (we’ll remove what we can, though some records may need to be retained for legal or business reasons)
• Opt out of marketing communications

Contact website@greenstar.coop to exercise these rights.

Children’s Privacy

Our website is not intended for children under 13. If we become aware that we’ve collected personal information from a child under 13, we’ll take steps to remove that information.

Data Retention

We keep your information only as long as needed for the purposes described in this policy. For example:

• Contact form inquiries are kept while we’re helping you and for record-keeping
• Newsletter subscriptions remain active until you unsubscribe
• Transaction records are kept as required by tax and accounting laws
• Analytics data is automatically deleted by Google according to their standard practices

Security

We take reasonable steps to protect your information using industry-standard security measures. This includes using secure encrypted connections (HTTPS), keeping our website software updated, and limiting access to personal information to those who need it for business purposes.

While we strive to protect your information, no website or internet transmission is completely secure. We encourage you to contact us if you have concerns about security.

Changes to This Policy

We will post any changes to this policy on this page with an updated effective date.

Contact Us

For privacy questions or concerns:

Email: website@greenstar.coop
Phone: (607) 273-9392
Mail: GreenStar Food Co-op, 770 Cascadilla St, Ithaca, NY 14850